Returns & Refunds

Last updated: 20 July 2026

We want you to love your belt. If it isn't right, you can return it. This page explains your statutory right of withdrawal, our extended 30-day return, and how refunds work.

1. 30-day return

You may return any belt within 30 days of receiving your order for a full refund of the product price, provided it is unworn and in its original condition. Return shipping costs are paid by the customer.

2. Your statutory right of withdrawal (14 days)

As a consumer you also have a statutory right to withdraw from your purchase within 14 days of receiving the goods, under the Norwegian Right of Withdrawal Act (Angrerettloven), without giving any reason.

Notify us of your withdrawal within 14 days of receiving your order (by email is fine, or using the standard cancellation form available from the Norwegian Consumer Authority).
Return the goods within 14 days of notifying us.
You are responsible for the cost of returning the goods.
You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

3. How to start a return

Email hello@ursaleather.com with your order number (the 6-digit number from your confirmation email) and let us know you'd like to return your order. We'll reply with the return address and instructions.

Return shipping: paid by the customer. We recommend a tracked service, as returns remain your responsibility until they reach us.

4. Refunds

Once we receive and inspect your return, we will issue your refund to your original payment method within 14 days of receiving the returned goods. We may withhold the refund until we have received the goods back. Refunds cover the price of the product; original outbound shipping and return shipping costs are not refunded (except where the item was defective or incorrectly supplied — see below).

5. Faulty or incorrect items

If your order arrives damaged, defective or not as described, please contact us as soon as possible. This is separate from the return/withdrawal rights above and is covered by the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven). Where an item is faulty or we sent the wrong item, we cover return shipping and will repair, replace or refund it in line with your statutory rights. Complaints (reklamasjon) can generally be made for up to 5 years for products expected to last significantly longer than two years.

6. Contact

Any questions about returns or refunds? Email hello@ursaleather.com and we'll help.